Refund policy

We always try to ensure that our products are good quality and value for money. If, however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition within 30 days of receipt. We will then either exchange it or give you a full refund (excluding delivery costs) - whatever your preference.

Bespoke items are non-returnable unless any discrepancy in specifics are our fault.

Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

When returning goods, we would be grateful if you could let us know by sending a short email to info@thecraftyfreemason.co.uk or by phoning our shop on Mobile: 07932909114. Your return should be sent to:

The Crafty Freemason,
Suite 2 AMR building
Sacristion Ind Est.
Plawsworth rd,
Sacriston.
DH7 6JX

We recommend that you send items under 2Kg by Royal Mail "recorded signed for" or obtain a receipt of posting. For heavy or valuable items please contact us for instructions on how to return to us.

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone on 07932909114 or email at info@thecraftyfreemason.co.uk.

PLEASE NOTE This refund policy only relates to online orders. If your item was purchased in the shop please contact us or visit the shop directly with your product.